Standard Shipping
A flat $8.99 on every order.
Crafted to Arrive Right
Shipping & Returns
Every crown is handcrafted, carefully packed, and shipped with care. Here's everything you need to know about getting your piece — and the rare event you need to send one back.
Delivery
Shipping
Dispatched from California with tracking on every order.
International
We ship worldwide. Rates and duties are calculated at checkout.
Dispatch & Handling
Order by 2:30 PM PST, Monday–Friday and your in-stock order ships the same day. Orders placed after cutoff or on weekends ship the next business day.
Tracking
A tracking number is emailed the moment your order leaves our California facility, so you can follow your crown to your door.
Carefully Packaged
Every order ships in protective packaging designed to keep its shape and finish flawless in transit.
Peace of Mind
Returns & Exchanges
We strive to offer the best possible price — so all sales are final. Exchanges are available at the buyer's expense.
All Sales Final
Because we strive to offer you the best possible price, all sales are final. We don't offer refunds for change of mind.
Exchanges Only
We're happy to arrange an exchange for a different size or style — subject to availability and the terms below.
At the Buyer's Expense
Return and re-delivery shipping for an exchange is covered by the customer.
Exchange Window
Exchange requests must be made within 30 days of delivery.
Condition
Items must be unworn, in original condition with all tags and original packaging intact.
Faulty or Incorrect
Received a faulty or incorrect item? Contact us and we'll make it right at no cost to you.
Simple & Personal
How an Exchange Works
2
Pack & Send
Repack the item securely with its tags and original packaging, and post it back at your expense.
3
Receive Your Swap
Once we receive and inspect it, we'll send your exchange (re-delivery shipping applies).
Good to Know
Frequently Asked
How soon will my order ship?
In-stock orders are dispatched within 1–2 business days. Made-to-order and personalised pieces are handcrafted first, which can add a few days — we'll always keep you informed.
Do you ship internationally?
Yes — we ship worldwide. International delivery typically takes 7–21 business days. Shipping rates and any applicable duties are shown at checkout.
Can I get a refund if I change my mind?
Because we work hard to give you the best possible price, all sales are final and we don't offer change-of-mind refunds. We're happy to arrange an exchange instead.
Can I exchange my hat for a different size?
Yes. Request an exchange within 30 days and let us know the size or style you'd like. Return and re-delivery shipping is at the buyer's expense, and the item must be unworn with tags attached.
My order arrived faulty or incorrect — what now?
We're sorry! Email us with your order number and a photo, and we'll make it right at no cost to you — your rights under the Australian Consumer Law always apply.
How do I start an exchange?
Email support@krownkulture.com with your order number and the size or style you'd like, and our team will guide you through the next steps personally.
Still have a question?
Our team is here to help you wear your crown with confidence.
Contact Us